FREQUENTLY ASKED QUESTIONS
Please take a moment to review the most frequently asked questions below to see if you question has a quick answer.
Water is considered the Universal Solvent and this mean that water wants to dissolve anything that it comes into contact with whether its rock formation underground containing minerals or pipes which water flows through to get to your tap.
We send you out a kit with all the bottles needed to perform the water test. You simply fill the bottles according the instructions (Sampling Instructions). Make sure to completely fill out the paperwork with your mailing address if it is not already pre-printed, your sample ID location and most importantly the date and time you collected your sample.
The type of analysis you choose should be based upon your specific concerns, your water source and what contaminates may potentially be in the water. If you are on a city water supply, you may want to test for the by-products of disinfection and heavy metals as they are likely to be in the water. If you are on a private well it is important to test for bacteria as that is a common contaminant, as well as naturally occurring contaminants such as arsenic, radon, barium, iron and manganese. For specific information on what is included in our testing packages please see the sample reports.
The costs of the testing is based upon the package you choose, we offer single contaminants for as low as $35.00 up to a comprehensive package of 103 contaminants for well water for $199.00 or 120 contaminants for municipal water. To see all of our testing package options check out our Products Page.
The Environmental Protection Agency (EPA) and The National Groundwater Association (NGWA) and recommend you test your water annually unless you notice a change in taste, color or odor. In which case you should test your water immediately. If you are on city water supply municipalities are required to perform analysis based upon the Safe Water Drinking Act (SDWA), however they are testing the water that leaves their facility and not what shows up at your kitchen tap. Water quality can greatly vary based upon natural fluctuations in the water source and the types of treatment techniques utilized by the water department. If you are on a private well, there are no regulations which require regular testing of the water, so you are responsible for ensuring the water is safe to drink. The EPA recommends testing your water at least once a year for bacteria and nitrates. If you have specific problems you may consider routinely monitoring your water supply.
This will depend on the type of analysis you choose to perform. We provide all of the sampling containers needed when you order a kit. Please make sure to fill all bottles in you kit according to the instruction provided.
This will also depend on the type of analysis you choose as some tests can be performed more quickly than others. We have several packages in which results are available within 2-3 days of receipt at the laboratory. For our more comprehensive testing packages like the Watercheck and Watercheck with Pesticides it does take about 10-12 business days.
Results are mailed to the address provided on the paperwork. We can also provide results via email, so if you wish to receive your results quicker, please provide your email address on the paperwork.
All testing kits are prepaid, so you can place an order online or by calling 877-734-7661 and using a credit card or mail a check with an order form to our corporate office at the following address:
Order Processing Dept
4500 mercantile Plaza Drive, Suite 300
Fort Worth, TX 76137
The test results are in an easy to understand format outlining what was found in your sample and comparing it to established standards or guidelines. If there is something you do not understand you can always speak to someone in customer service to answer your specific questions.
Since it is impractical to test water for all the bacteria that can cause illness we check for Coliform and E.Coli bacteria, which are indicator bacteria. Their presence indicates a possible presence of disease-causing organisms. These are the bacteria tests that are required on all public water supplies.
Certain analyses are required to be done within a specified time period. For example bacteria test must be done within 24 hours of collection, so samples should be shipped overnight to ensure a valid and accurate result.
Return overnight shipping is not automatically included, but we can offer overnight shipping at a reducedrate from UPS. You can choose to add the overnight shipping in the shopping cart.
Chlorine has a very short holding time, minutes from the time it is collected, so this is a test best done on-site. We include some onsite testing supplies with some of our testing packages or you can order these separately.
When filling out your paperwork, make sure the address preprinted is the address to which you want your report sent. The sample ID location should indicate where you collected your sample i.e., kitchen tap, bath tap, outside tap. The sample ID will be most useful when submitting multiple samples. Make sure to include the date & time collected, which will be helpful in determining whether your sample was within the proper holding time for the bacteria test to be valid.
There are many water treatment technologies to fix all kinds of water problems. We recommend you speak with a reputable water treatment professional. You can locate one in your area by visiting the Water Quality Association website at www.wqa.org and clicking on “Find a Water Professional”.
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Public water supplies are required to tests for pesticides every three years or longer if they have applied for a waiver. Cities that get their water from a surface such as a lake or reservoir are more prone to pesticide contamination due to run-off.